Referral services
At our core, we are dedicated to delivering superior healthcare for all animals. This involves collaborating closely with our referring vets to offer compassionate, skilled and comprehensive care for each patient. When confronted with intricate cases, our Massey Vets Team is the go-to choice because of our team's expertise, specialised facilities and equipment. Every member of our team is deeply committed to delivering the highest standard of care for both you and your beloved pet.
Partner practice continuity of care transfer for companion animals
For partner practices of the Companion Animal Hospital only; please use this form when transferring patients to us for overnight monitoring and care.
Request for continuity of care service
All cases will have a consultation with the veterinarian on duty prior to hospital admission. We will also discuss costs with the client during this consultation.
Payment
We require a 50 percent deposit for all estimates before any veterinary work is carried out. Further deposits may be required if the patient needs additional procedures or care which changes the original estimate.
Clients must pay in full when the patient is discharged. You can pay by:
- QCard
- Vet Care finance
- internet/direct debit banking
- Eftpos
- all major credit cards – surcharge of 2.5 percent applies.
Areas of expertise
Registered veterinary specialists are individuals with advanced qualifications and expertise in a specific area of veterinary medicine. They have undergone rigorous training and passed specialized examinations.
Veterinary specialists can specialize in various fields, including:
- behaviour
- anaesthesia
- internal medicine
- surgery
- dentistry.
Our expertise complements your animal's primary care veterinarian. When an animal's health issue requires specialised equipment or expertise beyond the scope of the primary care veterinarian, you may be referred to a board-certified veterinary specialist.
Massey Vets are proud to operate within the esteemed School of Veterinary Science, giving us access to some of the brightest minds in the country. This professional environment allows our patients to benefit from multidisciplinary care and the added attention provided by students who are learning to deliver specialized care.
Companion animal services
Operating around the clock, our critical care team collaborates closely with our other services and specialists to develop thorough treatment plans for our patients. We offer essential care for a diverse spectrum of illnesses, injuries, and toxicities.
Our team of skilled surgeons delivers advanced surgical care for pets, addressing a wide spectrum of conditions ranging from standard elective procedures to intricate surgical interventions. With specialist surgeons at the helm, we boast extensive expertise and training across various surgical techniques encompassing minimally invasive procedures, orthopaedic, soft tissue and neurologic surgeries.
Our Internal Medicine team consists of board-certified internists, a neurologist, and advanced practitioners. This team offers a collaborative approach to diagnosing and managing diseases affecting multiple body systems, including endocrine, infectious, immune-mediated diseases and more. This team works especially closely with the critical care team to provide the best care and support to the sickest of pets.
Our exceptional anaesthesia team, led by board-certified specialists, excels at assessing and mitigating anaesthesia risks. The team provides a vast array of support and expertise across multiple species, guaranteeing the optimal well-being of anesthetized patients in our hospitals:
Our imaging department provides advanced diagnostic support through ultrasonography, fluoroscopy, CT and digital radiography. Interpretation is done on-site, allowing for a collaborative approach to each patient.
Equine services
Elective and emergency surgery for horses including:
- arthroscopy
- colic surgery
- airway surgery, including laser surgery.
Investigation and treatment of:
- lameness
- poor performance
- weight loss
- respiratory disease
- colic.
Other specialist treatment, including:
- neurology
- ophthalmology
- neonatology
- cardiology
- theriogenology.
Advanced imaging including:
- digital radiography
- ultrasonography
- videoendoscopy and gastroscopy
- dynamic endoscopy
- computed tomography (CT).
Meet the team
Specialists
Our specialists are a dedicated team of experts.
Dr Ivayla Yozova
Professor Andrew Worth
Nursing
Our Nursing Coordinators facilitate referral bookings and provide nursing support for their respective services, often collaborating with Imaging, ICU and each other.
Divina Gleeson-Sargent
Theresa Pope
Our referral process
1, Referrals are received by our reception staff.
Our reception staff will assess the referral to ensure all the relevant information is included. If it is not, they'll make contact with you to request the additional information before uploading the referral to our Practice Management software.
2, Our service coordinator triages the referral.
The service coordinator will triage the referral, present it to the veterinarians and wait for their instruction on availability and suitability of the case.
3, You'll receive a response from the service coordinator.
The service coordinator will respond to you (the client or referring clinic) on whether the case can be accepted and will discuss booking options with you.
Our teams will do their best to respond in a timely manner depending on the urgency of your request.