Student advocacy services
The professional advocacy service provided through your students' association, Te Tira Ahu Pae, is free and confidential. Advocates are 100% independent of the university.
Your student advocate can advise and support you when challenges come up that affect your studies and student life, including:
- financial hardship
- academic concerns and complaints
- landlord, tenancy or employment issues.
Advocates can also help you understand your rights, responsibilities and options as a Massey student. They can be your support person when you need someone on your side, and refer you to other appropriate services.
Financial hardship
When financial emergencies arise, student advocates can help you get any financial assistance available to you.
Academic concerns or complaints
When you accept an offer of place at Massey you agree to Tā te Tauira Kirimana, the Student Contract, including a code of conduct.
If you feel this contract has been broken by a lecturer, staff member or someone in your class, your advocate in the students' association can support you to work through your concern or make an official complaint.
Your advocate can:
- be the first person you talk with if you feel you have been academically disadvantaged or treated unfairly in your academic work
- listen if you have been unfairly assessed or treated, discriminated against, harassed or made to feel unsafe and want to talk to somebody
- offer suggestions if you're not sure what to do next
- be your support person
- review any communications before you send them or send messages on your behalf to protect your anonymity.
Services and support for students
Support with raising a concern or making a complaint
Landlord, tenancy or employment issues
It can be hard to know your legal rights and options when things go wrong with your flatting or accommodation situation, or your job. Your advocate can help you navigate these challenges.
Find an advocate
Advocates will work with you in a way that suits you, such as phone, email, social media or zoom. This includes attending meetings or hearings with you. Advocates are based in your students' association, Te Tira Ahu Pae.
Class representatives
As a Massey student, you also have a class representative for all of your classes. These students work on your behalf to advocate for positive changes in your courses. They work closely with Te Tira Ahu Pae advocates to make them aware of issues in classes, courses and colleges as they come up.
Find out who your class representative is on Stream, or contact Te Tira Ahu Pae to become a class representative.
Related content
Stopping harassment & discrimination
We will help you stop harassment of any kind if it occurs – sexual, racial, gender-oriented, online and more.
Sexual harm help & support
Sexual harm is not okay. If you are feeling unsafe, or have experienced or seen behaviour that concerns you, you can report it and get support.
Making a complaint
Support with making a complaint about service delivery, behaviour of a student or staff member, or an outcome, so that you can understand and resolve issues.
